Damaged Goods Policy

Last Updated: July 18th, 2026

We carefully inspect every order before it leaves our studio. If your order arrives damaged, we are committed to making it right.

1. Reporting Damage

Please notify us within 48 hours of delivery.

Your email should include:

• Order number

• Your name

• Description of the damage

• Clear photos of:

  • The damaged item

  • Shipping box

  • Shipping label

  • Interior packaging

These photos help us file claims with our shipping carriers.

2. Replacement or Store Credit

Once damage has been verified, we may provide:

• A replacement item

• Store credit

• A refund when appropriate

The resolution will depend on product availability and the nature of the damage.

3. Exclusions

We cannot replace or refund products damaged due to:

• Improper storage

• Exposure to extreme temperatures after delivery

  Customer misuse

• Normal wear and tear

Failure to report damage within the required timeframe may result in denial of the claim.

4. Contact Information

For any questions about these Terms, please contact us:

V7 Candle and Soap Company, LLC
Email: info@v7candlesoap.com
Website: www.shopV7.store