Shipping Policy

Last Updated: July 18th, 2026

Thank you for shopping with V7 Candle & Soap Co.

Every product is handcrafted in small batches. Please allow us time to carefully prepare your order.

1. Processing Time

Most orders are processed within 3–7 business days.

Large orders, wholesale purchases, fundraiser orders, and custom products may require additional production time.

Business days are Monday through Friday, excluding holidays.

2. Shipping Methods

We ship through trusted carriers such as USPS, UPS, and other available shipping partners.

Shipping options and estimated delivery times are displayed during checkout.

3. Tracking

Once your order ships, you will receive a confirmation email with tracking information.

4. Shipping Delays

Delivery estimates are provided by the shipping carrier and cannot be guaranteed.

V7 Candle & Soap Co. is not responsible for delays caused by:

  • Weather

  • Carrier delays

  • Holidays

  • Incorrect shipping addresses

  • Natural disasters

5. Incorrect Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses may require additional shipping charges before being reshipped.

6. Lost Packages

If your tracking shows your package has been delivered but you cannot locate it, please:

  • Check around your property.

  • Contact neighbors or your building office.

  • Contact the shipping carrier.

If you still need assistance, please contact us and we will help guide you through the carrier's claim process.


7. International Shipping

International shipping may be available. Customers are responsible for any customs duties, taxes, or import fees required by their country.

8. Contact Information

For any questions about our shipping policy, please contact us:

V7 Candle and Soap Company, LLC
Email: info@v7candlesoap.com
Website: www.shopV7.store