Return & Refund Policy

Last Updated: July 18th, 2026

At V7 Candle & Soap Co., every product is handcrafted with care. Due to the nature of our products, we have the following return policy.

1. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Candles

  • Wax melts

  • Room sprays

  • Soaps

  • Body butter

  • Body oils

  • Bath products

  • Personalized or custom items

  • Sale or clearance items

2. Incorrect Orders

If you receive the wrong item, please contact us within 48 hours of delivery.

We will promptly correct the issue at no additional cost.

3. Cancellations

Orders may be canceled only before production or shipping begins.

Once an order has entered production or has shipped, cancellations cannot be accepted.

4. Refunds

Refunds are issued only when:

  • We are unable to fulfill your order.

  • An approved damaged goods claim qualifies for a refund.

  • An order is canceled before production begins.

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for your financial institution to post the refund.

5. Exchanges

We generally do not offer exchanges because our products are handmade in small batches.

If there is an issue with your order, please contact us. We are committed to finding a fair solution.


6. Contact Information

For any questions about these Terms, please contact us:

V7 Candle and Soap Company, LLC
Email: info@v7candlesoap.com
Website: www.shopV7.store